Cancellation & Rescheduling Policy

  • You must cancel or reschedule no less than 7 days prior to your move date for 3 movers or more (our movers are required to give 14 days’ notice when requesting time off). 2-man crews require 72 hours’ notice. If you cancel or reschedule inside of these respective time frames before your move date your deposit will not be refunded.
  • If you have a medical emergency that causes you to cancel or reschedule inside of the declared time period (above) before your move date, we will refund your deposit once we verify your extenuating circumstance.
  • Not being ready, not being fully packed, not gaining possession of your storage locker or apartment/house keys, or any other reason that is not a verifiable and qualified medical emergency is not a valid exception to the Cancellation & Rescheduling Policy.
  • Unfortunately, last-minute changes in your closing date do not count as valid exceptions to this policy. We recommend scheduling outside of the non-refundable cancellation/rescheduling windows when buying or selling a house. If you must schedule within these windows, have your Realtor Stipulate a contract penalty in the amount of your deposit.
  • Also, delays caused by contractors or other service providers are not valid exceptions to the Cancellation & Rescheduling Policy. Again, stipulating contract penalties for delays can be highly motivational.
7400 N Oracle Rd., Tucson, AZ 85704

We have a wealth of knowledge if you have a difficult moving situation chances are we can figure out the logistics. Call to speak with our office staff and they will recommend the best course of action.